Refund and Returns Policy

Effective date: October 17, 2026

THE SHORT VERSION

• If an Item arrives damaged, does not work, is the wrong Item or is missing pieces, tell us within 14 days of delivery. We will send a replacement or refund you.
• We do not take returns for change of mind.
• You can cancel an order until our fulfillment partner starts processing it.

WHAT WE FIX

We will make it right if an Item:

• arrives damaged;
• does not work when you first use it;
• is the wrong Item, size, variant or color, or is clearly different from its plain product details; or
• is missing parts or pieces.

HOW TO REPORT A PROBLEM

Email support@grimblecorp.com within 14 days of the delivery date shown on your tracking. Please include:

• your order number;
• a clear photo of the Item showing the problem;
• a photo of the packaging and the shipping label; and
• if the Item does not work, a short video showing what happens.

WHAT HAPPENS NEXT

• We reply within 2 business days.
• Once we confirm the problem, you choose a replacement (if the Item is in stock) or a refund.
• You keep the Item. You do not need to send it back.
• A refund covers the price you paid for the Item and any shipping you paid for it.
• We send refunds within 5 business days of approval, to your original payment method. Your bank may take a few more days to show it.

WHAT WE CANNOT FIX

• Damage caused after delivery by misuse, accidents or normal wear.
• A damaged box when the Item inside is fine and works.
• Small differences between pieces, or packaging that looks different from the pictures.
• Personal-care Items used on skin (such as nose strips and face masks) once opened, unless they arrived damaged or do not work.

Whether an Item matches its listing is judged by its plain product details: what it is, its size, how many pieces, and what comes in the box. In-story text and illustrations are not product details.

CHANGE OF MIND

We do not take returns or give refunds for change of mind. That includes an Item you no longer want or ordered by mistake. You can still cancel before your order is processed (see "Cancelling an order").

CANCELLING AN ORDER

Email us as soon as you can. We can cancel for a full refund only until our fulfillment partner starts processing your order. This can happen within hours. Once an order is processing or has shipped, we cannot cancel it.

If we cannot ship your order in the time we promised, we will email you, and you can cancel for a full refund, as our Shipping Policy explains.

LOST OR LATE PARCELS

If your parcel has not arrived 45 days after it shipped, email us. We will send a replacement or refund you.

If tracking says "delivered" but you do not have it, please check with your neighbors and your local post office first. We can only replace or refund it if the carrier confirms that it was not delivered.

If a parcel cannot be delivered because the address entered at checkout was wrong or incomplete, we cannot replace or refund it.

GIFTS

If you got an Item as a gift and it arrived damaged, does not work or is wrong, email us with the order number (ask the person who bought it). We can send a replacement to you. Any refund goes to the buyer's original payment method.

CARD DISPUTES

Please email us before you dispute a charge with your bank. We can usually fix the problem faster. This does not limit your right to dispute a charge with your card issuer.

YOUR LEGAL RIGHTS

This policy adds to your rights under the law. It does not take any of them away. We sell only to customers in the areas listed in our Shipping Policy.

CONTACT

support@grimblecorp.com. Please include your order number.