Shipping Policy

Effective date: October 23, 2026

WHERE WE SHIP

We ship worldwide.

SHIPPING COST

Standard shipping is free on every order. The total shown at checkout, including any sales tax shown there, is what you pay us.

DISPATCH TIME

We dispatch every order within 5 business days of ordering (Monday to Friday, excluding public holidays). Orders placed after business hours or at the weekend start on the next business day.

DELIVERY TIME

Most orders arrive within two to four weeks of ordering, depending on the destination. These are estimates, not guarantees. From October to January carriers are busier and parcels can take longer.

WHERE YOUR ITEMS COME FROM

Items ship from warehouses in different countries. So:

• an order with several Items may arrive in separate parcels, on different days; and
• a parcel may carry the warehouse's packaging or return address rather than ours. Please do not send anything to that address.

Everything in your order is covered by our policies, whichever warehouse sends it.

TRACKING

We email you a tracking number when your order ships. International tracking can take a few days to show movement.

IF WE CANNOT DISPATCH ON TIME

If we cannot dispatch your order within the dispatch time above, we will email you before that time runs out with a new dispatch date, and you can choose to:

• wait for the new date; or
• cancel your order for a full refund.

If the new date is more than 30 days after our original promise, or we cannot give a new date, we will cancel your order and refund you in full unless you tell us you want to wait. Refunds for cancelled orders are issued within 5 business days.

IMPORT CHARGES AND TAXES

Import duties and taxes charged by the destination country are not included in our prices and are paid by the recipient. If a carrier asks you for a payment you did not expect, email us first and we will check it for you.

Sales tax is calculated at checkout where it applies.

LOST, LATE OR MISSING PARCELS

• Not arrived: if your parcel has not been delivered 45 days after dispatch, email us and we will send a replacement or refund you in full. If tracking stops moving before then, email us and we will chase the carrier for you.
• Marked delivered, but not received: please check around your property and with neighbors, and wait one more business day, because carriers sometimes scan parcels early. Then email us within 14 days of the delivery scan. We will open a trace with the carrier, and if the carrier confirms a delivery problem, we will replace or refund the Items.
• Arrived damaged: see our Refund and Returns Policy.

CHECK YOUR ADDRESS

Please check your shipping address at checkout. To change it, email us straight away: we can change it only before our fulfillment partner starts processing your order. If a parcel is lost or sent back because the address entered at checkout was wrong or incomplete, we will help you trace it, but we cannot replace or refund it.

CANCELLING

See "Cancelling an order" in our Refund and Returns Policy.

QUESTIONS

Email support@grimblecorp.com with your order number. We reply within 2 business days.